FUEGA Lab General Terms and Conditions
Updated: August 2025
Index
- General Terms (apply to all experiences)
- Public Workshops (in-studio or pop-ups)
- Private Events (corporate, celebrations, etc.)
- Summer School / Children’s Programs
- Brand Pop-up Experiences or Partnerships
1. General Terms (apply to all experiences)
Reservations and Payments
- All reservations must be made through FUEGA Lab’s official channels.
- The reservation is confirmed once full payment or a 50% deposit (for events over MXN $150,000) has been received.
- When a deposit is made, the total payment must be settled at least 6 business days before the event or workshop.
Changes and Rescheduling
- Any change in schedule, date, or conditions must be communicated at least 48 hours in advance.
- Late changes may incur a 6% surcharge on the total amount and are subject to availability.
Refund Policy
- We do not offer refunds.
- Full credit is provided to reschedule within one month from the original date.
Conduct and Safety
- A safe space, free from harassment or discrimination, is promoted. We reserve the right of admission.
- FUEGA Lab is not responsible for damage, theft, or loss of personal belongings.
Ownership of Materials
- Any materials not used during the event remain the exclusive property of FUEGA Lab.
Card Payments or Link
- A bank fee of 3.6% applies to the total billed amount.
Invoicing
- All prices include IVA.
- Invoices are only available during the month in which the payment is made
2. Public Workshops (in-studio or pop-ups)
Booking
- Public workshops can be booked via the website, WhatsApp, or official social media channels.
Punctuality & Grace Period
- Workshops start on time. A 15-minute grace period is allowed.
- Late arrivals may join but cannot make up lost time, nor are they eligible for a refund.
Age and Accompanying Persons
- Participants under 15 years old must be accompanied by an adult.
Included Personalization
- The workshop fee covers customization of one item.
- Additional customizations incur an extra cost.
Rescheduling
- Rescheduling is allowed once for justifiable reasons, with at least 24 hours’ notice.
3. Private Events (corporate events, celebrations, etc.)
Payment and Deposits
- Full payment or a 50% deposit is required to secure the date.
- The remaining balance must be paid 6 business days before the event.
Event Timing and Setup
- The event schedule is as specified in the approved quotation.
- A setup time of 1.5 to 2 hours prior to the event is included.
- Last-minute changes (less than 48 hours before) incur a 5% surcharge.
Duration and Extensions
- Standard duration of 3 hours with a 15-minute grace period
- Extension fees:
- $850 MXN for up to 45 extra minutes
- $1,500 MXN for each additional hour thereafter
Off-site Events
- Incluyen costos logísticos y de transporte adicionales.
- Extensiones fuera del estudio también implican ajuste en honorarios del equipo de artistas.
- Include additional logistical and transportation costs.
- Extensions for off-site events also involve an adjustment in artist team fees.
Additional Participants
- Extra people not included in the quotation incur a cost of $500 MXN per person – they do not participate in the workshop or activity.
Sizes (Premium Tickets)
For events with Low Top sneakers, the size list must be provided 10 business days in advance. FUEGA’s standard practice and service when working with Low Top sneakers is to integrate the different models and brands available in-studio. This is how the activity is normally carried out; if the client wishes for specific sneakers—either from our available models or from other brands—they may share the sizes 10 business days in advance. If the request involves other brands, the cost of purchasing the sneakers will be covered by the client, so that FUEGA can include the ticket for your own item, even if we are managing the purchase.
4. Summer School / Children’s Programs
Age and Permissions
- For children aged 8 to 12 years.
- A signed permission form from a parent or guardian is required.
Schedule and Punctuality
- Arrival 10 minutes early is recommended.
- Pick-up must be on time at closing hour.
Food and Allergies
- Each child must bring their own lunch.
- Allergies must be notified in advance.
Conduct and Safety
- The program is run by a specialized team and supervised at all times.
Recognition
- At the end of the program, symbolic recognitions and materials created by the children are given.
5. Brand Pop-up Experiences or Partnerships
Roles and Responsibilities
- Each party will assume the responsibilities agreed upon in the contract or quotation.
Production and Setup
- Setup time, required materials, and logistics are jointly defined.
Activation Duration
- Daily duration must be defined from the start. Last-minute changes are subject to team availability.
Materials and Inventory
- In brand collaborations, it will be agreed whether materials are provided by FUEGA Lab or the brand.
Image and Brand Use
- Any use of images, photos, or content generated during the activation requires prior written authorization from both parties.
For any questions or clarifications, you can write to: hola@fuegalab.com or contact us via WhatsApp at our official number.
Thank you for being part of FUEGA Lab – where art, style, and self-expression meet.